Price

Our price is quoted US Dollars FOB. Malaysia (Excluding packing costs, freight costs & cost of export documentation)

Price quoted is subject to period of validity of one week due to the price of some fishes are seasonally affected.

We reserves the right to amend prices without any prior notice unless the sale has been concluded.

Payment

Advanced payment by Telegraphic Transfer at the point of confirmation of sale. Payment must be full payment included freight charges; cost of goods, packaging costs and any charges incurred on export documentation.

Order and Delivery

We do not set a minimum quantity. However we recommended at least 8 boxes of fishes per shipment that exceed 100kg to get a better freight rate.

A minimum of 7 working days after full payment received is required to allow time for checking the health condition of the fish, conditioning the fish for export and various export documentation.

Shipment time is subject to availability of air cargo space for the destination required.

Documentation

In order to prevent any shipment delays, the buyer must, at the point of purchasing, kindly specify required types of document. Certificates of origin, Health Certificate etc will be equipped upon request and the documentation charges are included in the invoice.

Packing

All fishes are packed in plastic/poly bag and placed in polyfoam box and added with corrugated carton box printed with description of Live Fish and information on its handling.

Average weight per box : 12 to 13 kg

Packing charges : USD10.00 per box.

The quality of packing and quantities as quoted at our price list is only an indication for fish packed to endure a 36 hour flight time excluding unforeseen delays during transit. We reserve the right to alter packing density depending on destination and time of transportation.

Details on consignee

We require the following information in order to proceed with the delivery.
- Buyers’ name and full street address.
- Consignees’ contact telephone & fax number
- Name of destination airport
- Name of handling agent, if any.

Guarantee & claim

Our record shows more than 99% surviving rate is achieved under normal flights/ shipment upon the destination airport.

However should any occurrence of higher DOA (death on arrival), buyer is responsible to report to the carrier immediately during clearance at the airport. Hence, Bad shipment / Discrepancy forms must be completed properly and to be submitted to the relevant authorities. A copy must be forwarded to us for our verification. Pictures of dead fishes must be sent to us immediately.

Compensation, if any, shall only be limited to replacement of dead fish(es) during the next shipment.

Should any loss occurred due to flight delays or mishandling by the airline, claims should be lodged directly to the concerning airline. Buyers are requested to keep us informed.

Aqua Synergy Discus Farm Sdn Bhd reserves the right to change the above Terms and Conditions without prior notice.